Question 1

Do you work weekends or evenings?

Accepted Answer

General rule: no, and for several reasons:

- I have three children that I have to take care of in the evenings and on weekends;
- I also work as a doctor, so my availability is limited;
- I prefer to do my colorimetry during the day when the outside light is bright and sufficient to see your natural color and obtain the most reliable results possible.

I might occasionally offer weekend or evening appointments if it's a busy period, but this will be very rare. As you've probably guessed, my availability is limited because color analysis is a hobby for me; if you want to book an appointment and see a slot that works for you, take it. Otherwise, write to me or add yourself to the waiting list to be notified when I open up my next slots or if another client cancels.

Question 2

What are the payment terms?

Accepted Answer

Our rates include taxes, and payment is made online upfront when you book your time slot. You choose your payment method.

Question 3

Why is an advance payment required for your colorimetry services?

Accepted Answer

We want to ensure that every appointment is taken seriously; a deposit guarantees your commitment to the reserved time. We know that advance payment helps limit the risk of last-minute cancellations, which is crucial given our limited availability. However, we do refund this deposit in full if the appointment is cancelled more than 48 hours in advance, as this usually allows us to find another time slot for you.

Thank you for your understanding and cooperation in providing timely and professional service!

Question 4

Do you have any offers and promotions?

Accepted Answer

Currently, there are no special promotions planned. We believe the established price reflects the exclusivity and quality of our services. It is also understood that we will take the necessary time to ensure the accuracy of your results, we will never feel rushed!

If you have a session for two people, you will each receive a free add-on of morphology or makeup of your choice!

We also offer credit for future services (post color analysis or body shape analysis) when you refer a client to us. We greatly appreciate your support of our small business and know that word-of-mouth is important. Simply write to us to refer your friend.

Question 5

Why was my appointment request not accepted?

Accepted Answer

Even though I frequently double-check my calendars, there can sometimes be scheduling conflicts between what was online and existing bookings (or things scheduled in my personal or work calendars). That's why my platform is organized as a booking request so I can ensure there are no mistakes. If the requested time slot is no longer available, you will be notified immediately, and I will do my best to find a suitable date for you, so don't worry!

Furthermore, for safety reasons, consultations for men are offered only when I am not alone (my husband or other trusted person will be present) since my consultations take place at my residential address.

Thank you for your understanding!

Question 6

I need to change my reservation, how can I do that?

Accepted Answer

If you would like to change your booking more than 48 hours before your appointment, no problem. Send us an email or modify your appointment directly in the confirmation email you received.

Question 7

Is it possible to add an option only once I'm there?

Accepted Answer

Generally, I can accommodate short extensions if time allows, but this can never be guaranteed. It depends on the time of your appointment, your punctuality, and how easily we establish your color palette. It's always ideal to book your option in advance so I can prepare. If you have any questions about our options, please don't hesitate to contact me. Otherwise, I'll do my best to accommodate you during the session.

Question 8

I've changed my mind, I'd like a different service - how do I do that?

Accepted Answer

Write to me if you would like to change the nature of your consultation, and I will be happy to assist you. It is important to be clear about your needs! Furthermore, it is not possible to completely modify the service booked once the consultation has begun. Thank you for your understanding.

Question 9

What is your appointment cancellation policy?

Accepted Answer

It is important to notify us at least 48 hours in advance of any cancellation so that we can issue a refund. As our availability is limited, this allows us to offer your reserved time slot to another client. We hope you understand that the strict aspect of our policy is to prevent abuse by clients who are less respectful of our time. We hope we never have to use it!

1. Any cancellation or modification of an appointment made less than 24 hours in advance will be considered a late cancellation and will incur a fee equal to 100% of the total booking price, charged to the registered card. If the booking is cancelled between 24 and 48 hours before the appointment time, 50% of the consultation fee will be retained.

2. A delay will result in a reduction of the appointment time or the number of questions that can be asked.

3. Any unjustified absence or late arrival (more than 30 minutes late) will be considered a missed appointment and will result in a charge equivalent to 100% of the total price of the initial reservation, billed to the client.

4. In the event of exceptional and unforeseen circumstances occurring within 24 hours prior to the appointment, late cancellation fees may be assessed on a case-by-case basis, at my discretion.

5. All promotions and discounts apply only to appointments that are kept. In case of no-show, the full price will be charged and the discount will not apply.

6. Consultation fees are non-refundable, even if the client is not satisfied with the results. I will, of course, do my best to answer your questions and address any concerns you may have!

7. Payment must be made when booking the time slot in order for the appointment to be confirmed.

8. In the event of a payment failure, the customer agrees to immediately provide another means of payment.

Question 10

Disclaimer

Accepted Answer

The client understands that the personalized color consultation is for informational and educational purposes only. Results and recommendations are based on a professional analysis, but no specific outcome can be guaranteed.

You must confirm that you have read this entire policy before accepting your appointment. By checking the box indicating your consent, you will be agreeing to:

1. The consultation is voluntary and the client is responsible for the use he makes of the information provided.
2. Our studio is not responsible if the client is dissatisfied with the results or recommendations of their color analysis.
3. Our studio is not responsible for allergic reactions, skin sensitivities or personal choices that the client makes regarding color, makeup or fashion recommendations.
4. The consultation ends at the end of the appointment, and the client understands that no further personal recommendations (e.g., asking if specific makeup products or clothing suit them) will be provided through external communication (e.g., Instagram direct messages, email) after the session has ended, unless a post-colorimetry consultation service has been booked later.

You also agree to have read our policies regarding cancellation, support, intellectual property and respect for the premises.

Question 11

Accompanying people during appointments

Accepted Answer

1. Appointments are reserved for the client who booked the session . Only one accompanying person is allowed per appointment, unless a package for two people has been booked; in this case, no additional accompanying persons are allowed.

2. If the client is a minor, they must be accompanied by a parent or guardian, who may remain in the studio during the consultation.

3. Pets are not allowed in the studio because my children are allergic to them.

4. Children are welcome, provided you understand that the consultation time must remain the same. I understand the need to balance self-care with childcare. However, it is important that your child is able to entertain themselves or remain quiet during the consultation; otherwise, I will not be able to conduct your consultation properly. Furthermore, clients are responsible for any damage caused to the studio's equipment, furniture, or property. If color analysis tools, curtains, lighting, or any other professional equipment is damaged through negligence or misuse, the client will be responsible for the full cost of replacement.

Failure to comply with these rules, including any disruptive, disrespectful or inappropriate behavior, may result in the termination, cancellation or suspension of the appointment, and the client(s) may be asked to leave the premises.

I reserve the right to apply this policy. In this case, the full service fee (100%) will be charged to the registered card if the consultation is terminated before the scheduled end time.

Question 12

Respect for the premises and the consultant

Accepted Answer

1. Eating in the studio is prohibited due to the risk of exposure to allergens for other clients (and my children) and the need to maintain the space and equipment.
2. Respect the premises by keeping them clean and tidy during your visit.
3. You are asked to remove your shoes in the house.
4. Limit distractions by putting your phone on silent mode during the consultation.
5. Pay attention to odors and avoid wearing perfumes or strong fragrances out of courtesy to others.

Failure to comply with these rules, including any disruptive, disrespectful or inappropriate behavior, may result in the termination, cancellation or suspension of the appointment, and the client(s) may be asked to leave the premises.

I reserve the right to apply this policy. In this case, the full service fee (100%) will be charged to the registered card if the consultation is terminated before the scheduled end time.

Question 13

Recordings during the session

Accepted Answer

It should be noted that several of the sequences and parts of our consultations are protected by law through multiple Cocory patents, which explains why there are few details about Cocory online.

For this reason:
1. Photography and recording are only permitted with the consultant's approval at designated times.
2. Some documents used during the consultation are protected by copyright and cannot be photographed.
3. Customers are encouraged to take photos at designated times and to check before doing so.

Failure to comply with these conditions may result in the premature termination of the consultation, the cancellation of future services and, where appropriate, legal action by Studio Écru or Cocory Color Inc.

Question 14

Intellectual Property Policy

Accepted Answer

All materials created, published, or distributed by Studio Écru, whether physical or digital, are protected by copyright and remain the exclusive intellectual property of Studio Écru. This includes, without limitation:
 • Printed or physical documents (swatch cards, palettes, booklets, handouts, workshop materials)
 • Digital documents and reports (PDFs, personalized analyses, guides, charts, images, presentations)
 • Website content (text, images, graphics, layouts, downloads, blog articles, tools, design elements)
   
It should be noted that some materials used by Studio Écru are protected by intellectual property rights by Cocory Color Inc as well.

The Client and any user are granted a limited, revocable, non-transferable license to use these materials for personal, non-commercial, individual use only.

Without the prior written consent of Studio Écru, the following actions are strictly prohibited:
 • Copying, scanning, photographing, digitizing, or reproducing physical materials
 • Downloading, printing, saving, capturing, or redistributing digital reports (including screenshots intended for sharing)
 • Sharing, uploading, posting, or publishing Studio Écru content on social media, websites, or platforms
 • Using Studio Écru materials for commercial services, classes, consulting, resale, or derivative work
 • Modifying, editing, translating, or creating new content based on Studio Écru materials
 • Using any text, graphics, or brand elements from the Studio Écru website for any purpose
 • Republishing or embedding any website content, including images, layout, or educational material
   
Studio Écru retains all copyrights, trademarks, proprietary rights, and moral rights related to its content in all formats.

Violation of these terms may result in immediate revocation of access, cancellation of services, and legal action.

Question 15

Can I ask medical questions during the appointment?

Accepted Answer

I want to reiterate the importance of maintaining the confidentiality of my medical practice, but it goes without saying that my role in the studio is to be your color consultant. Therefore, I cannot offer any medical advice in this context.

Due to strict ethical guidelines from the Collège des Médecins du Québec (Quebec College of Physicians), I am unable to provide medical advice during our consultations. I also cannot respond to any inquiries submitted through this website regarding my medical expertise. Thank you for respecting this important restriction. Furthermore, it is not permitted to use the studio's contact information to contact me for medical advice. Any messages or calls made for this purpose will not be answered. I will not be held responsible for the consequences of any unanswered medical questions submitted through Studio Écru. It is your responsibility to seek appropriate medical advice.

Furthermore, although unlikely to happen, I reserve the right and full discretion to refuse a colorimetry service to a client for any ethical reason that I believe seeing you for a consultation is not favorable in terms of my code of good medical practice (for example, if I believe that serving you could affect a relationship of trust with a patient).

Thank you for your understanding!

Question 16

Inclusive policy

Accepted Answer

My services are offered in English and French. I can get by in Spanish and Vietnamese, although not perfectly.

I welcome and respect people of all cultures and genders. Please let me know if there are any preferences you may have during the consultation, such as how you would like me to address you, or if you are uncomfortable. I will do my best to accommodate you within reason.

For safety reasons, consultations for men are only offered when I am not alone, as my consultations take place at my home address. Thank you for your understanding!

Question 17

Statements about the website

Accepted Answer

The information provided by Studio Écru (“we”, “us” or “our”) on https://www.studioecru.ca (https://www.reverencouleur.ca/)((https://www.reverencouleur.ca/)the "Site") are for general information purposes only. All information on the Site is provided in good faith and to the best of our knowledge; however, we make no representations or warranties, express or implied, as to the accuracy, suitability, validity, reliability, availability or completeness of the information on the Site.
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Under no circumstances will we be liable to you for any loss or damage of any kind whatsoever arising from your use of the Site or your reliance on the information provided on the Site. Your use of the Site and your reliance on the information it contains are solely at your own risk.
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SERVICES
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SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE".
 
WE DO NOT GUARANTEE THAT THE SERVICES WILL BE ACCURATE, COMPLETE, RELIABLE, TIMELY, OR ERROR-FREE, NOR THAT THE SERVICES WILL BE AVAILABLE AT ALL TIMES OR WITHOUT INTERRUPTION.
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TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN RELATION TO THE SERVICES AND YOUR USE THEREOF, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR OWN RISK.
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EXTERNAL LINKS

The Site may contain (or you may be redirected by the Site to) links to other websites or content owned or provided by third parties, or links to websites and features appearing in banners or other advertisements. These external links are not reviewed, monitored, or verified by us for their accuracy, suitability, validity, reliability, availability, or completeness.
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WE DO NOT GUARANTEE, ENDORSE, CERTIFY, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION PROVIDED BY THIRD-PARTY WEBSITES ACCESSIBLE VIA LINKS ON THIS SITE, OR FOR ANY WEBSITE OR FEATURE ACCESSIBLE THROUGH A BANNER OR OTHER ADVERTISEMENT. WE WILL NOT BE INVOLVED IN, OR IN ANY WAY BE RESPONSIBLE FOR, MONITORING ANY TRANSACTIONS BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
 
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PROFESSIONAL WARNING

This Site cannot and does not provide legal advice. The legal information provided is for general informational and educational purposes only and is not a substitute for professional advice. Accordingly, before taking any action based on this information, we encourage you to consult with appropriate professionals. We do not provide any type of legal advice. YOUR USE OF OR RELIANCE ON ANY INFORMATION CONTAINED ON THIS SITE IS SOLELY AT YOUR OWN RISK.
 
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ABOUT THE TESTIMONIALS

The Site may contain testimonials from users of our products and/or services. These testimonials reflect the actual experiences and opinions of these users. However, these experiences are specific to those particular users and are not necessarily representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. YOUR INDIVIDUAL RESULTS MAY VARY.
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The testimonials on this Site are submitted in various formats, such as text, audio, and/or video, and are reviewed by us before publication. They appear on the Site verbatim as provided by the users, except for corrections of grammatical or typographical errors. Some testimonials may have been shortened for brevity when the full testimony contained information not relevant to the general public.
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The opinions and views expressed in testimonials are solely those of the individual user and do not reflect our views and opinions. We are not affiliated with the users who provide testimonials, and they are not paid or otherwise compensated for their testimonials.

About our studio