Question 1

When do you open your next availabilities?

Accepted Answer

Availability is typically released 4 to 6 weeks in advance. If you are subscribed to our newsletter or follow us on Instagram, you will be notified as soon as new time slots are opened.You can also follow us on Instagram or Facebook to stay informed about occasional last-minute openings. These are shared via stories at the top of the page so they are easy to spot. We do not send these updates by email in order to avoid overloading your inbox. Let us know if you really want us to let you knoe personally should any cancellations or new openings arise.

Question 2

Is it possible to book a session with someone else?

Accepted Answer

Yes, absolutely. We offer color analysis sessions for two people, which are often enjoyed between friends, as a mother–daughter experience, or as a couple. We do request that the duo books the same type of session, however, to ensure a better flow during the consultation.At the moment, we do not offer sessions for three people, simply because the studio space does not allow us to maintain the level of comfort and precision we aim for.To book, simply select the “color analysis for two” option from our booking page and choose your preferred session type from the dropdown menu.The price is not reduced, but the session duration is adjusted to ensure each person receives the time and attention required.This format allows you to share the experience while maintaining a precise and personalized analysis.

Question 3

I can't find availabilities that work for me. Do you work weekends or evenings?

Accepted Answer

Unfortunately, the general rule is no, and for several reasons:- I don't work evenings because I prefer to do color analysis during the day when the natural light is bright and sufficient to see your natural color and obtain the most reliable results possible.- I have three young children to care for in the evenings and on weekends;- I also work as a doctor, so my availability is limited.Exceptionally, I may offer weekend sessions, for example, for events, but this is very rare. If you can't find a suitable time slot among those listed, you can contact me so I can notify you when new slots open up or if another client cancels, follow me on social media, or subscribe to my newsletter.I sincerely hope you can find a time that works for you, but I have to limit my availability. Thank you for your understanding!

Question 4

I have a question, how may I reach you?

Accepted Answer

The easiest way is to email me directly at catherine@studioecru.ca if you can't find the answer in this FAQ or on my website. You can also fill out the contact form here . I prefer email to phone whenever possible; I generally respond more efficiently that way. You may still contact me at the following number: 450-999-4569 and I will get back to you as soon as I can.

Question 5

Do you offer gift certificates?

Accepted Answer

Yes, of course! It is possible to purchase a gift certificate online to offer at a later time. They are very well appreciated — whether the person is familiar with color analysis or not, it is always a wonderful discovery for clients.You will find the link to purchase gift certificates here.When placing your order, you will be able to specify who should receive the certificate. If you prefer to receive it yourself so you can gift it personally, that is absolutely possible.The recipient simply needs to keep the code in order to apply the value of the gift certificate at checkout when booking their session (see image below).Don't hesitate to ask if you have any questions!

Question 6

What are the payment terms?

Accepted Answer

Our rates include taxes, and payment is made online upfront when you book your time slot. You choose your payment method.

Question 7

Do you have any offers and promotions?

Accepted Answer

Currently, there are no special promotions planned. We believe the established price reflects the exclusivity and quality of our services. It is also understood that we will take the necessary time to ensure the accuracy of your results, we will never feel rushed!If you have a session for two people, you will each receive a free add-on of morphology or makeup of your choice!We also offer credit for future services (post color analysis or body shape analysis) when you refer a client to us. We greatly appreciate your support of our small business and know that word-of-mouth is important. Simply write to us to refer your friend.

Question 8

Why is an advance payment required for your colorimetry services?

Accepted Answer

We want to ensure that every appointment is taken seriously; a deposit guarantees your commitment to the reserved time. We know that advance payment helps limit the risk of last-minute cancellations, which is crucial given our limited availability. However, we do refund this deposit in full if the appointment is cancelled more than 48 hours in advance, as this usually allows us to find another time slot for you.Thank you for your understanding and cooperation in providing timely and professional service!

Question 9

I need to change my reservation, how can I do that?

Accepted Answer

If you would like to change your booking more than 48 hours before your appointment, no problem. Send us an email or modify your appointment directly in the confirmation email you received after you booked online with us.

Question 10

I've changed my mind, I'd like a different service - how do I do that?

Accepted Answer

Write to me if you would like to change the nature of your consultation, and I will be happy to assist you. It is important to be clear about your needs! Furthermore, it is not possible to completely modify the service booked once the consultation has begun. Thank you for your understanding.

Question 11

Is it possible to add an option only once I'm there?

Accepted Answer

Generally, I can accommodate short extensions if time allows, but this can never be guaranteed. It depends on the time of your appointment, your punctuality, and how easily we establish your color palette. It's always ideal to book your option in advance so I can prepare. If you have any questions about our options, please don't hesitate to contact me. Otherwise, I'll do my best to accommodate you during the session.