Question 1

Do you work weekends or evenings?

Accepted Answer

General rule: no, and for several reasons:

- I have three children that I have to take care of in the evenings and on weekends;
- I also work as a doctor, so my availability is limited;
- I prefer to do my colorimetry during the day when the outside light is bright and sufficient to see your natural color and obtain the most reliable results possible.

I might occasionally offer weekend or evening appointments if it's a busy period, but this will be very rare. As you've probably guessed, my availability is limited because color analysis is a hobby for me; if you want to book an appointment and see a slot that works for you, take it. Otherwise, write to me or add yourself to the waiting list to be notified when I open up my next slots or if another client cancels.

Question 2

What are the payment terms?

Accepted Answer

Our rates include taxes, and payment is made online upfront when you book your time slot. You choose your payment method.

Question 3

Why is an advance payment required for your colorimetry services?

Accepted Answer

We want to ensure that every appointment is taken seriously; a deposit guarantees your commitment to the reserved time. We know that advance payment helps limit the risk of last-minute cancellations, which is crucial given our limited availability. However, we do refund this deposit in full if the appointment is cancelled more than 48 hours in advance, as this usually allows us to find another time slot for you.

Thank you for your understanding and cooperation in providing timely and professional service!

Question 4

Do you have any offers and promotions?

Accepted Answer

Currently, there are no special promotions planned. We believe the established price reflects the exclusivity and quality of our services. It is also understood that we will take the necessary time to ensure the accuracy of your results, we will never feel rushed!

If you have a session for two people, you will each receive a free add-on of morphology or makeup of your choice!

We also offer credit for future services (post color analysis or body shape analysis) when you refer a client to us. We greatly appreciate your support of our small business and know that word-of-mouth is important. Simply write to us to refer your friend.

Question 5

Why was my appointment request not accepted?

Accepted Answer

Even though I frequently double-check my calendars, there can sometimes be scheduling conflicts between what was online and existing bookings (or things scheduled in my personal or work calendars). That's why my platform is organized as a booking request so I can ensure there are no mistakes. If the requested time slot is no longer available, you will be notified immediately, and I will do my best to find a suitable date for you, so don't worry!

Furthermore, for safety reasons, consultations for men are offered only when I am not alone (my husband or other trusted person will be present) since my consultations take place at my residential address.

Thank you for your understanding!

Question 6

I need to change my reservation, how can I do that?

Accepted Answer

If you would like to change your booking more than 48 hours before your appointment, no problem. Send us an email or modify your appointment directly in the confirmation email you received.

Question 7

Is it possible to add an option only once I'm there?

Accepted Answer

Generally, I can accommodate short extensions if time allows, but this can never be guaranteed. It depends on the time of your appointment, your punctuality, and how easily we establish your color palette. It's always ideal to book your option in advance so I can prepare. If you have any questions about our options, please don't hesitate to contact me. Otherwise, I'll do my best to accommodate you during the session.

Question 8

I've changed my mind, I'd like a different service - how do I do that?

Accepted Answer

Write to me if you would like to change the nature of your consultation, and I will be happy to assist you. It is important to be clear about your needs! Furthermore, it is not possible to completely modify the service booked once the consultation has begun. Thank you for your understanding.

About our studio